Author 

Bob Robertson is a claims practice director at TNC Management Group and has more than 20 years of executive IT experience, including over 14 years of experience at leading commercial and personal lines P&C carriers in both the U.S. and U.K. He can be reached at www.tncmanagement.com.

 

Michael Condon is president of Condon Consulting. He is a 33-year veteran of Allstate Insurance Company, where he served in various field, regional, and home office positions. He has supported and led Allstate’s strategic, business, and technology initiatives relative to auto physical damage claim management. These positions encompassed all aspects of APD including organizational design, business strategy and process design, technology strategy and implementation, and industry relations. He can be reached at www.condonconsulting.net.