Top

Farm Bureau Tech

P.O. Box 1800

Ridgeland, MS 39158-1800

800-272-7977 ext. 461
rwaddell@sfbcic.com
www.farmbureautech.com 
Farm Bureau Tech has been continuously improving training for insurance professionals since 1963.  Our first priority is to provide the highest quality, most beneficial training possible. Our value is found in the Farm Bureau Tech staff's dedication and experience, our network of subject matter experts, and our highly developed, proven training programs. Basic and advanced claim training in Adjuster Training, Property Estimating, and Physical Damage Estimating is scheduled. Tech also has specialized claim courses in Fire Cause Investigations, Anatomy/Injury Evaluation, Adjuster Flood, Catastrophe Adjuster, and Management. Training focused on specific sets of skills that you request may be developed and delivered at Tech or your location. Online enrollment is available at our web site, where course schedules and course descriptions are detailed.

FC&S
The National Underwriter Company
P.O. Box 14367
Cincinnati, OH 45250-0367
Bruce Hillman, J.D.; Managing Editor
800-543-0874
www.fcsbulletins.com/demo
FC&S is the comprehensive industry standard reference service providing interpretation of both commercial and personal lines coverages. In clear, concise language, the FC&S staff experts provide provision-by-provision analysis of insurance policies, endorsements, and property and casualty topics. They stay on top of industry developments and litigation activity to create the most up-to-date service about insurance coverage topics. For 75 years FC&S has been the expert behind your expertise.

Fox Valley Technical College
Practical Property Training
3601 Oregon St.
P.O. Box 2037
Oshkosh, WI 54903-2037
Susan May, VP, Instructional Services
920-232-6001
www.fvtc.edu
Fox Valley Technical College, fully accredited by the state of Wisconsin, offers three distinct property seminars at its Oshkosh training facility: Basic Residential, Intermediate Residential, and Commercial Property Adjusting. Seminar curricula provide participants with a thorough understanding of construction terminology, construction technology, property estimating, and repair techniques. Classroom discussion and exercises, lab demonstrations, and hands-on repair are included. Performance is evaluated through quizzes and completion of damage estimates.

Top

GAB Robins North America
Professional Development Center
9 Campus Dr.
Parsippany, NJ 07054
Judith Bradley, Training Coordinator
973-993-3717
fax 973-993-3650
bradleyj@gabrobins.com
www.gabrobinsna.com
Professional claim training in property, marine, casualty, and workers’ compensation. Classroom instruction and correspondence courses are available to our customer insurance companies, self-insureds, agents, and defense attorneys. Full-time experienced instructors staff courses for all levels, from basic to advanced.
Special schools can be tailored to the needs of customers. Course descriptions are available on the web site.

Top

I-CAR World Headquarters
5125 Trillium Blvd.
Hoffman Estates, IL 60192
800-422-7872
fax 800-590-1215
www.I-car.com
I-CAR, the Inter-Industry Conference on Auto Collision Repair, provides collision repair training for insurance personnel and automotive collision repairers throughout the U.S. and Canada. A one-day Executive Seminar for Insurance Executives is available on- and off-site. Other services include the Automotive MIG Welding Qualification Test and the I-CAR Advantage technical newsletter. A complete listing of courses is available on the web site.

Insurance Achievement - A Kaplan Financial Company
7476 Highland Rd.
Baton Rouge, LA 70808-6611
Jo Ann Carrigan, Director of Candidate Services
800-258-2432
fax 800-329-8687
pass@insuranceachievement.com
www.insuranceachievement.com
Insurance Achievement has provided self-learning materials for financial services and insurance designations for 39 years. Courses are available for CPCU, ARM, and AIC professional designations using a 45-hour study package, which includes interactive software, audio CDs, flashcards, and a course outline with daily learning strategy.

Insurance Committee for Arson Control
3601 Vincennes Rd.
P.O. Box 68700
Indianapolis, IN 46268
Gregg Dykstra, Vice President
317-875-5250
fax 317-879-8408
gdykstra@namic.org
www.arsoncontrol.org
The organization offers industry training materials and programs, including an annual seminar on arson investigation.

Insurance Educational Association
2670 North Main Street, Suite 350
Santa Ana, CA  92705
Roy Little, President
714-689-0090
800-655-4432
fax 714-689-0112
info@ieatraining.com
www.ieatraining.com
The Insurance Educational Association is a not-for-profit organization which provides the following services to members and non-members: certification programs, job-related educational programs, varied educational formats to suit the needs of the learner, a campus without walls, and a faculty of practitioners chosen for their subject matter expertise and instructional abilities. The IEA grants the Certified Professional in Disability Management (CPDM), Workers’ Compensation Claims Professional (WCCP), and Workers’ Compensation Claims Administration (WCCA) as well as the Certified Case Manager Professional (CCMP). It offers many claim-related courses.

Insurance Institute of America
(See American Institute for Chartered Property Casualty Underwriter)

Insurance Library Association of Boston
156 State St.
Boston, MA 02109
Jean Lucey
617-227-2087
fax 617-723-8524
www.insurancelibrary.org
The Saval Insurance Education Center of the Insurance Library Association of Boston offers a wide variety of courses, building on an insurance education tradition begun in 1890. Courses include national designation programs such as the Program in General Insurance and the Chartered Property & Casualty Underwriter, Associate in Risk Management, Associate in Claims, Associate in Reinsurance, and Associate in Fidelity & Surety Bonding programs. A wide selection of short courses and seminars qualify, as do the designation programs, for continuing education credits.

International Insurance Institute, Inc.
2112 Belle Chasse Hwy. #11-319
Gretna, LA 70056
Carl Van, President and CEO
Toll Free: 888-414-8811
504-393-4570
fax 504-393-4571
carlvan@insuranceinstitute.com
www.insuranceinstitute.com
All levels of claim training are provided on-site at desired locations. All classes are specifically focused on claims, using actual scenarios. All of III’s expert trainers are experienced claim managers. Both soft skill and technical training are available. Popular courses include Awesome Claim Customer Service (as highlighted in Claims’ February 2000 issue), Real Life Time Management for the Claim Adjuster, Negotiation Training for the Claim Professional, and Teaching and Coaching for the Claim Supervisor and Manager.

Investigation Training Institute
P.O. Box 770579
Orlando, FL 32877-0579
407-816-7273
fax 407-816-7232
registrar@investigationtraining.com
www.investigationtraining.com
Fraud investigation training. Comprehensive three-day and two-day training programs stressing innovative field applications to prove insurance fraud schemes, gather admissible evidence, and trace fraud proceeds. Classes offered in various cities.

Top

John E. Reid and Associates
209 W. Jackson Blvd., Suite 400
Chicago, IL 60606
Joseph Buckley
800-255-5747
fax 312-583-0701
info@reid.com
www.reid.com
Reid and Associates provides training programs and products on how to conduct effective investigation interviews. The training material covers face-to-face interviews, as well as interviews conducted over the telephone. In addition to describing the most effective structure for the interview process, the programs also describe and illustrate how to evaluate the credibility of the information offered by the person being interviewed.

Top

Katie School of Insurance and Financial Services
106 Williams Hall
Campus Box 5490
Normal, IL 61790-5490
James R. Jones, Executive Director
http://katie.cob.ilstu.edu/
jrjone2@ilstu.edu
Provides education and research for the insurance industry including undergraduate insurance majors and minors. Faculty is available to do research for the industry. Past research projects include fraud prevention, quality in customer service, international insurance markets, and the use of the capital markets to pay catastrophic claims. Executive education programs are also available. This year’s Executive Forum will be held Oct. 29 at the Palmer House in Chicago.

Kelley Insurance Center
Drake University
2507 University Ave.
Des Moines, IA 50311
Doug Ireland, Manager, Professional Insurance Programs
515-271-2134
fax 515-271-2001
www.kic.drake.edu/
Insurance.Center@Drake.edu
Offers non-credit classes to prepare for the CPCU and IIA exams, including the Associate in Claims designation. In addition, a wide variety of professional programs, seminars, and continuing education classes are offered to those in the insurance industry. An undergraduate degree in actuarial science as well as a concentration in insurance are offered through the AACSB accredited College of Business and Public Administration.

Top

LWG Consulting
3455 Commercial Ave
Northbrook, IL 60062
847-559-3000
800-807-3020
fax 847-559-3010
www.lwgconsulting.com
 LWG Consulting, the market leader in matters involving damage to high-technology equipment, is offering continuing education courses serving insurance claims professionals. Seasoned adjusters will find seminars and workshops to assist them in dealing with the complex losses they frequently face, and newer adjusters will find seminars offering fundamental information for adjusting losses involving electronic equipment. These complimentary courses are accredited in the states that require continuing education, as well as with the Society of Registered Professional Adjusters.

Top

Medical Directions, Inc.
74 Lawndale Drive
East Greenwich, RI  02818
401-398-0533
fax 401-398-0848
ruth.mcintosh@medclaimtrainer.com
www.medclaimtrainer.com
Specializing in medical claims training for adjusters working in Bodily Injury, Litigation, PIP, No Fault and Workers Compensation.  Our team of medical and legal professionals have drawn upon years of claims and litigation experience to create our courses.  Both our in-house seminars and online training programs are designed to go beyond the medical record interpretation and terminology courses currently used in claims training. Additionally, our online Medical Claim Trainer, a highly interactive, computer-based training program, is approved for continuing education credits (CEUs).

Top

National Association of Independent Insurance Adjusters
825 West State St. #117-C
Geneva, IL 60134
Dave Mehren, Executive Vice President
630-397-5012
assist@naiia.com
www.naiia.com
The NAIIA’s reference library is accessible by mail, telephone, fax, and e-mail, and is available to all insurance industry personnel. Reference materials, including videos, books, manuals, pamphlets, articles, and letters on policy forms, investigative procedures, medical, property, legal, and accounting subjects, have been and are being compiled.

The National Institute of Forensic Studies
1405 East Chapman Ave.
Orange, CA 92866
William H. King, II, President
714-532-1621
800-688-1628
The National Institute of Forensic Studies is a technical resource for claims professionals, attorneys, risk managers and forensic experts to gain basic knowledge in science, technology and general engineering on which to base daily decisions during routine claims handling. NIFS program formats are short-course seminars emphasizing hands-on learning provided at select times and locations as well as customized in-house training. Course subjects include: principles in automotive failures, collision reconstruction, biomechanics, property, safety, environment, manufacturing design, defect and installation.

The National Underwriter Company
5081 Olympic Blvd, Erlanger, KY  41018
Bill Wienhoff, Director of Training Products
859-692-2156
800-543-0874, x2156
fax 859-692-2246
bwienhoff@nuco.com
www.insurancetrainingexperts.com
A full library of interactive courses available online or on CD-ROM in each major coverage area, created by the editors of the FC&S bulletins.

NCA Group Training Center
9785 Crosspoint Blvd.
Indianapolis, IN 46256
Ross E. McClain, CPCU, AIC, AIM, ARM, RPA - Director
800-968-4456
fax 888-871-5285
www.ncagroup.com
The NCA Training Center is built upon the premise of hands-on learning. The Training Center utilizes a variety of full-scale mockups and detailed cutaways all within a comfortable classroom setting. Learning the "nuts and bolts" of adjusting, however, is only part of the Training Center picture. Also provided are other necessary skills needed to become a well-rounded adjuster such as tech training, customer service and claims handling techniques. The NCA Training Center has been designed from the ground up to efficiently and effectively give students the essential skills needed to excel in their field.

Top

Pacesetter Tech Training Center
Tulsa Port of Catoosa
2511 N. Hwy. 167
Catoosa, OK 74015
Kyle Engel, Director
918-665-6914
fax 918-665-6678
kengel@pacesetterclaims.com
www.pacesettertech.net
Pacesetter Tech is licensed as a private vo-tech school by the Oklahoma Board of Private Vocational Schools. All classes are approved by the Oklahoma Department of Insurance. The school offers Property I, an extensive three-week course for beginning and newer adjusters. Additional one-week courses include Property V - Farm/Ranch Adjustment, Property II – Intermediate Property Adjusting, Property III – RV and Mobile Home, Contents Specialist Course, Pre-License Course Training, and DDS Computer Training. Pacesetter has homes and real life props on campus, making it the largest adjuster training facility in the U.S.

Professional Investigative Engineers (PIE)
6275 Joyce Drive, Suite 200
Arvada, CO 80403-7541
Craig Sellers
303-552-0177
866-552-5246
fax 303-552-0178
education@callpie.com
www.callpie.com
PIE University offers continuing education courses for insurance adjusters and agents, legal professionals, building officials, builders, and risk managers. Course topics range from property and structural damage, fire investigations, water and moisture intrusion, to accident reconstruction investigations. All courses are credit approved for Wyoming Insurance Adjusters, Registered Professional Adjusters (RPA), Colorado Legal Education (CLE), and Colorado Insurance Agent credits. Breakfast and lunch is included, and classes are full-days. PIE will also teach these courses, and/or a customized seminar at a company's location. Please visit our PIE University section on our website for more detailed class information, and registration.

Property Loss Research Bureau
3025 Highland Parkway, Suite 800
Downers Grove, IL 60515-1291
630-724-2200
fax 630-724-2260
plrb@plrb.org
www.plrb.org

PLRB serves the claim community (insurers and their claims staffs, independent adjusters, defense attorneys, experts, and restoration services) with educational events and insurer and affiliate membership programs for those who provide claim-related services. Several educational conferences are held throughout the year, which can be viewed at our web site.

Top

Ridgewater College
2101 15th Ave. N.W.
P.O. Box 1097
Willmar, MN 56201
John Dobbelaere, Department Chair
320-231-2993
800-722-1151
fax 320-231-7677
www.ridgewater.mnscu.edu/
The Insurance Claim Representative program was established in 1986. It is a nine-month program comprising 32 credits. All of the courses are taught at one of the largest community college campuses in Minnesota. Graduates are prepared to begin careers in multi-line claim handling. The state of Minnesota waives independent adjuster license exams for the graduates of this program. Nearly 90 percent of the courses are taught by a former multi-line claim representative. The program also includes an on-the-job internship for two weeks each May. Graduates are available in December and May.

Top

Society of Claim Law Associates
170 Mt. Airy Rd.
Basking Ridge, NJ 07920-0356
Jerry Chiara, Executive Director
908-766-5920
fax 908-766-9710
jchiara@aeiclaimslaw.com
www.societyofclaimlawassociates.org

Society of Insurance Trainers & Educators (SITE)
6635 W. Happy Valley Rd., Suite A104, #444
Glendale, AZ  85310
Kathy Hodge, Executive Director
623-547-6401
fax 415-547-6814
ed@insurancetrainers.org
www.insurancetrainers.org
In addition to SITE’s annual June conference, our regional activities and IBSTPI recognized Train the Trainer program are held in a variety of locations throughout the year. A bimonthly newsletter and an annual journal are also included with membership. A key benefit is a membership search database to provide an opportunity to share resources and ideas. Educational offerings are not sold, nor is the membership listing.

Specialty Technical Publishers
1750 Grant Ave.
Blaine, WA 98230
800-251-0381, 604-983-3434
fax 604-983-3445
custinfo@stpub.com
www.stpub.com
Specialty Technical Publishers produces law books and business manuals in the fields of insurance, directors’ liability, securities, tax and accounting, and well as environmental health and safety. Of particular interest is the two-volume, loose-leaf publication Insurance Claims: A Comprehensive Guide, written by Barry Zalma. The book is updated quarterly and is sold by annual subscription.

Top

University of Georgia's
Risk Management and Insurance Program
Terry College of Business
Brooks Hall
206 University of Georgia
Athens, GA 30602-6255
706-542-4290
fax 706-542-4295
www.terry.uga.edu/insurance

Utica College
1600 Burrstone Road
Utica, NY 13502
315-792-3006
fax: (315) 792-3003
www.utica.edu
Utica College offers an online MBA in Fraud Management, qualifying students for positions in fraud analysis, fraud investigation, fraud examination and compliance in either the private or public sectors.

Top

Vale National Training Centers, Inc
Training Centers located in Pennsylvania, Texas, and California Steve LeClaire CPCU, President
800-233-7095
fax 717-790-9506
www.valenational.com
Serving the industry for more than 56 years, Vale offers one-, two-, and three-week entry-level and advanced courses in auto estimating, property estimating, and claim adjusting. Auto courses include: Small Loss Estimating, Auto Estimatics 3000, Tractor-Trailer Estimating, Advanced Tractor-Trailer/Off-Road Equipment Estimating, Certified Professional Estimating, and PDR Estimating. PDR Technician Certification and Recreational Boat Adjusting offered. Property courses include: Dwelling Damage Estimating, Small Loss Property Estimating, Residential and Commercial Building Estimating, Advanced Dwelling Estimating and California Earthquake Adjuster Accreditation. Adjuster courses include: Casualty, Property Adjusting, Property Insurance Coverages, Legal Liability, and Workers' Comp. Workbooks and other products available from the website. Custom courses also are available. On-line registration offered for course selection.

Top

 Back to Directories